Careers
Managed Services Client Manager
Boise, ID
MarkMonitor is the leading enterprise brand protection provider, offering comprehensive solutions and services to safeguard brand, reputation and revenue from online risks. MarkMonitor's success is the result of quality people, visionary leadership, entrepreneurial spirit, and a passion for exceeding our customer's expectations.
The Managed Services Client Service Manager (CSM) is responsible for managing outsourced professional and administrative services for our corporate client base. Services include online Trademark and Channel protection solutions, supported by proprietary technology and processes. We would love to hear from motivated individuals looking for a challenging experience in a new and growing field.
Job Requirements:
- Effectively manage full life-cycle of service engagement
- Create adaptive solutions to address specific client needs
- Manage client expectations and service requirements
- Effectively develop and communicate data-driven recommendations
- Leverage internal and external software tools at expert level
- Quickly identify and adapt to industry trends and client requirements
Qualifications:
- Strong analytical and communication skills
- Must be self-motivated, flexible, and willing to take on new assignments as client and organizational needs change
- Ability to work independently with minimal supervision
- Detail-oriented, work well under pressure, good management of deadlines
Required Personal and Professional Attributes:
- 5+ years of Client Service or equivalent experience
- Corporate Client Service and/or Consulting experience a plus
- Knowledge of trademark laws, Internet practices, and foreign languages a plus
Education:
- BA/BS
Apply Now :
Qualified candidates are invited to send a resume and letter of introduction indicating wage requirements to jobs@markmonitor.com. We regret that we are unable to respond to individual phone calls. No unsolicited agency resumes.
MarkMonitor is an equal opportunity employer.