Report

Global Online Protection Business Survey Q3 2019

Social media: Insights into Consumer Behavior

There’s little doubt that social media has transformed the way consumers and businesses conduct transactions online.

In this survey, find out what 2,600+ global consumers had to say about experiences and challenges in shopping on social platforms. Among the highlights: While top-ranking worries include payment security, quality of goods and safety of personal details, nearly than a third still partake in purchases through social media.

Discover more in this report:

  • Why consumers shop and engage with brands on social media platforms
  • Shopping concerns and what’s expected of brands
  • How to improve your online protection program

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