Managed Services

Unparalleled expertise and unrivaled service,
focused on the global enterprise

When global enterprises lack the expertise and internal resources to manage a complete brand protection strategy, MarkMonitor® brand protection professionals are here to help.

Designed for global companies who need worldwide, world-class support at every level, MarkMonitor Managed Services encompasses day-to-day abuse monitoring, mitigation and prevention activities.

All Managed Services customers receive the benefits of a Client Services Manager who performs Brand Threat Reporting. Additional options range from high-priority enforcement and long-term monitoring to the complete outsourcing of day-to-day management of MarkMonitor brand protection solutions.

Managed Services Offerings Include

  • Brand Threat
    Reporting (Standard)

    Highlights

    Automated monitoring for brand infringement incidents, combined with timely review, identification and expedited reporting of highly egregious and/or impactful brand infringement incidents by a Client Services Manager and a Brand Protection Analyst.

    Benefits

    Ideal for companies who prefer to manage their own enforcement processes—via the Brand Protection Portal and/or through outside counsel—but want help identifying abuse and setting priorities.

    Helps customers optimally direct resources for responding to infringement incidents—and, by so doing, discourage subsequent abuse by becoming a less attractive target.

  • Enforcement Lifecycle
    Management
    (Optional)

    Includes all the features and benefits of Brand Threat Reporting.

    Initiates enforcement (such as Cease and Desist Letters) as instructed by the customer against high-priority infringement.

    Keeps brandholder informed through regularly scheduled Enforcement Reporting.

    Ideal for customers who need to direct their limited resources to activities other than brand enforcement.

    Gives customers confidence that highly egregious or impactful infringement will quickly face enforcement, and, in turn, maximizes ROI.

    Further discourages future brand abuse.

  • Outsourced Services
    (Optional)

    Provides dedicated resources to completely manage all monitoring, reporting, and enforcement activities.

    Ideal for customers who prefer to outsource the administration of their entire online brand protection process.

    Gives customers the security of complete protection for their reputation and revenues online, without diverting internal resources from other activities.

Advisory Services. MarkMonitor also offers a range of custom-configured Advisory Services provided by our highly experienced brand protection analysts. Based on proven best practices, these services may include strategy development and review, training, domain services, physical surveillance and investigation, trademark protection and anti-phishing services. MarkMonitor Advisory Services are not legal services. Instead, the Advisory Services complement customer’s legal strategies to make the administration of simple enforcement actions more efficient and cost effective.

Uniquely positioned to provide unsurpassed brand protection services. MarkMonitor focuses exclusively on brand protection for corporations and is the world’s largest corporate domain registrar (ICANN-accredited since 1999). As a recognized industry advocate for brand owners, we play ongoing leadership roles with a number of industry organizations including ICANN, INTA, APWG and IACC. Our strong relationships and alliances with other registrars, ISPs, standards groups, exchanges and security vendors enable us to more quickly and efficiently prevent, detect and shut down online brand abuse.

Maximum brand protection—without resource drain. Enterprises that leverage MarkMonitor Managed Services cite a variety of reasons: the knowledgeable Client Services Managers; the deep expertise of brand protection professionals who earn a near-perfect customer satisfaction rating; even the ability to share ideas and strategies with our customer community including over half the Fortune 100. MarkMonitor Managed Services enable enterprises to more effectively protect their brands while better allocating internal resources.

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